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Store Hours | Directions | Shipping | Frequently Asked Questions | Returns

Store Hours


Regular Hours
Monday - Friday 9 AM - 5 PM
Saturday 9 AM - 3 PM
Sunday Closed

 

Directions

Lancaster Airport
520 Airport Road
Lititz, PA 17543
(717) 625-3661

Rt. 501, 3 miles North of Lancaster

Click here to get directions to Winkie's Toy & Hobby

Click on map to get directions to Winkie's Toy & Hobby

 

Shipping

Standard delivery takes 1-6 business days* if your order is placed by 2PM ET. See delivery map.
2nd Day delivery takes 2 business days* if your order is placed by 2PM ET.
Overnight delivery takes just one business day* if your order is placed by 2PM ET.
International delivery takes 6-10 business days if your order is placed by 2PM ET.

*Business days are Monday through Friday (excluding holidays).

AK, HI, U.S. Possessions - Add $7.50 to shipping charges. See note.
Note: Any additional charges imposed by the carrier, such as "Out of Delivery Area" or "Rural Delivery", will be added to the invoice.

Orders of in stock items placed by 2:00 PM EST normally ship the same day. Internet orders submitted on Saturday and Sunday are shipped the next business day (Monday). Currently we ship to all 50 U.S. states, U.S. Virgin Islands, Puerto Rico and Internationally(see below). All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient. Orders shipping to P.O. Boxes or APO/FPO addresses must be sent via USPS delivery. However, this method is not trackable and is not considered overdue by the post office until 30 days have passed. If you select the wrong shipping option, we will automatically change it to the correct one.

Why are my shipping costs ($0.00)?
You have entered a promotional code that gives you free shipping.
     Or
When ordering "Next Edition" or "Next Edition w/ Subscription" charts, shipping will be calculated using the above chart and charged at time of shipment.
     Or
You placed and International order. Our shipping department will contact you with the actual shipping charges for your order.

International Orders:
When placing an international order, our shipping department will contact you with the actual shipping charges for your order. You can approve the shipping charges at that time or modify/cancel your order. No international order will be shipped without customer approval by email.

 

Frequently Asked Questions

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

Payment Options
There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.

Our Returns Policy
If you are not completely satisfied with your product, return it to us at the address shown below. Please include a copy of your sales receipt. We must have your return in hand within 30 days of purchase, in original condition with original packaging. Authorization is not required for returns. Please include instructions as to how you want your returned handled, i.e. credit, exchange, repair, etc.

Returns Address:
Winkies.com
520 Airport Road
Lititz, PA 17543

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

How do I avoid going to the "Your Cart ID is expired" page when I use the link saved in my favorites list?
Open your favorites list by clicking on "Favorites" in the top left corner of your browser. Highlight the listing for Winkies.com with your mouse. Right click. A window will open with a list of terms. Click on "Properties" at the bottom of the list. A new window will open for the Winkies.com listing. In the box labeled "URL:" delete the contents and type: http://www.Winkies.com. Click on the "OK" button at the bottom of the window.

When will I get charged for next addition aeronautical charts?
The amount of your purchase will only be authorized, not charged when you go throught the checkout process. We don't charge for "Next Edition" charts and "Next Edition w/ Subscription" charts ahead of time because we don't think customers should pay for items that they may not receive for weeks.

 
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Winkie's Toy & Hobby. Lancaster's only full line full service hobby store.
We carry radio controlled cars, planes, trucks and boats, model rockets, trains, slot cars, die-cast, plastic model kits, kites, books, DVDs and much more.
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Owned and operated by WINKIES LLC
©Winkie's Toy & Hobby, All rights reserved.
Mail us at: ebiz@winkies.com